We are happy to return products in their original, unopened, unused and new condition. Due to custom ordering, we are not able to return beds, bedding, and crate or travel mats. Due to safety and sanitary quality assurance, travel crates/bags, shampoos, conditioners, all health/wellness pet care, dental and grooming products can not be returned. Returns do not include shipping charges.
For returns, please email us at firstname.lastname@example.org
Please include your name and order number. Once your return package has been received, and all items are in satisfactory condition, we will promptly refund your account.